Automotive Service Concierge & Advisor

Hyundai Motor America; Medford (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off (PTO)

401K with company match

Employee discount on service and parts

Medical, dental, and vision insurance

Life insurance

Certified DailyPay partner

Employee assistance program

Job summary

Hyundai Medford is seeking a Service Advisor to act as the liaison between customers and technicians, guiding maintenance and repair journeys. You will diagnose issues, schedule appointments, and ensure efficient repairs while delivering clear communication.

The role emphasizes strong customer service, teamwork, and automotive knowledge in a fast-paced dealership environment. Join a team committed to top-notch service and customer satisfaction.

Qualifications

• 1 year of experience as a Service Advisor in an automotive dealership preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Basic knowledge of automotive systems and repairs.
• Ability to work in a fast-paced, team-oriented environment.
• Proficient computer skills for documenting service details and estimates.
• High school diploma or equivalent; automotive training or certification is a plus.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document vehicle issues.
• Provide detailed explanations of recommended repairs and maintenance.
• Schedule service appointments and communicate repair timelines.
• Coordinate with service technicians to ensure timely completion of repairs.
• Prepare and present accurate cost estimates to customers.
• Maintain a high level of customer satisfaction through clear and timely communication.
• Handle customer inquiries and concerns with empathy and professionalism.
• Keep abreast of automotive industry trends and product knowledge.

Education

High School diploma or equivalent

Automotive training or certification (nice to have)

Tools

CRM software

Job description

Hyundai Medford is seeking a Service Advisor to act as the liaison between customers and technicians, guiding maintenance and repair journeys. You will diagnose issues, schedule appointments, and ensure efficient repairs while delivering clear communication.

The role emphasizes strong customer service, teamwork, and automotive knowledge in a fast-paced dealership environment. Join a team committed to top-notch service and customer satisfaction.