Automotive Service Advisor

Hyundai Medford; Central Point (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off (PTO)

401K matching contributions

Employee discounts on vehicle purchases

Medical, dental, and vision insurance

Life insurance

Job summary

An automotive dealership in Central Point, Oregon, is seeking a Service Advisor who will ensure customer satisfaction by providing exceptional service during vehicle maintenance and repair. The ideal candidate should have a year of experience in a similar position, strong communication skills, and an ability to work in a fast-paced environment. Benefits include paid time off, 401K matching, and employee discounts on vehicle services. If you are passionate about customer service in the automotive industry, apply now.

Qualifications

• 1 year of experience as a Service Advisor in an automotive dealership is preferred.
• Strong communication and interpersonal skills are necessary.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Greet and assist customers in a friendly manner.
• Listen to customers' concerns and document vehicle issues accurately.
• Provide detailed explanations of repairs and schedule service appointments.
• Coordinate with service technicians to ensure timely repairs.
• Prepare and present accurate cost estimates.
• Maintain high customer satisfaction through clear communication.

Skills

Communication skills

Customer service skills

Problem-solving abilities

Knowledge of automotive systems

Education

High school diploma or equivalent

Additional automotive training or certification

Job description

Hyundai Medford is a reputable automotive dealership committed to providing top‑notch service and vehicles to our valued customers. We take pride in our team of dedicated professionals who strive for excellence in every aspect of our business. As we continue to grow, we are seeking a Service Advisor to join our team and contribute to our ongoing success.

Position Overview

As a Service Advisor at Hyundai Medford, you will play a crucial role in ensuring the satisfaction of our customers by providing exceptional service and guidance throughout their vehicle maintenance and repair journey. You will serve as the liaison between our customers and our skilled service technicians, helping to diagnose issues, schedule appointments, and ensure that vehicles are repaired efficiently and effectively.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document vehicle issues.
• Provide detailed explanations of recommended repairs and maintenance.
• Schedule service appointments and communicate repair timelines.
• Coordinate with service technicians to ensure timely completion of repairs.
• Prepare and present accurate cost estimates to customers.
• Maintain a high level of customer satisfaction through clear and timely communication.
• Handle customer inquiries and concerns with empathy and professionalism.
• Keep abreast of automotive industry trends and product knowledge.

Qualifications

• 1 year of experience as a Service Advisor in an automotive dealership setting is preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem‑solving abilities.
• Basic knowledge of automotive systems and repairs.
• Ability to work in a fast‑paced, team‑oriented environment.
• Proficient computer skills for documenting service details and estimates.
• High school diploma or equivalent; additional automotive training or certification is a plus.

Benefits

• Paid time off (PTO) for vacation, personal, and sick days.
• Matching contribution to your 401K retirement savings plan.
• Employee discount on vehicle purchases, servicing, and parts.
• Medical, dental, and vision insurance coverage for you and your eligible dependents.
• Life insurance.
• Certified DailyPay partner.
• Employee assistance program.

If you are a customer‑focused individual with a passion for the automotive industry and a desire to excel in a dynamic environment, we encourage you to apply for the Service Advisor position at Hyundai Medford. Help us continue to provide exceptional service to our loyal customers.