Automotive Service Concierge

Ontario Hyundai; Ontario (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life

401K

Health & Wellness Program

Company paid vacation and holidays

Job summary

Ontario Hyundai is seeking a dedicated Service Advisor to act as the communication center for automotive service matters. The successful candidate will assist customers, schedule services, and manage repair expectations, fostering a high level of customer satisfaction. Applicants should possess a high school diploma or GED, automotive experience, great communication skills, and the ability to work in a fast-paced environment. Competitive benefits include health care options, and paid time off.

Qualifications

• 2-3 years' Auto Dealership experience.
• Pleasant and friendly demeanor.
• Professional appearance and work ethic.
• Self-starter and motivated.

Responsibilities

• Assist customers with service needs for their vehicle.
• Schedule service for customers to ensure prompt diagnosis.
• Make repair recommendations and manage customer expectations.
• Attend all staff meetings, trainings, and educational classes.

Skills

Customer Satisfaction Index (CSI) management

Excellent communication skills

Problem-solving skills

Automotive mechanical/electrical knowledge

Ability to handle stress

Basic computer skills

Education

High school diploma or GED

Post-secondary automotive training or experience

Tools

ADP/CDK computer programs

Job description

Ontario Hyundai is seeking a dedicated Service Advisor to act as the communication center for automotive service matters. The successful candidate will assist customers, schedule services, and manage repair expectations, fostering a high level of customer satisfaction. Applicants should possess a high school diploma or GED, automotive experience, great communication skills, and the ability to work in a fast-paced environment. Competitive benefits include health care options, and paid time off.