Automotive Service Advisor & Customer Liaison

Hyundai Motor America; Massachusetts; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid vacations

401k

Job summary

Hyundai Motor America is seeking a service consultant in Massachusetts to initiate service and repair processes, verify warranty coverage, and prepare detailed estimates. You will write repair orders, maintain customer records, and communicate clearly between customers and technicians to ensure accurate service delivery.

The ideal candidate has 1–3 years of automotive service experience and a High School diploma.

Qualifications

• Requires high school diploma and automotive exposure.
• 1–3 years of experience in automotive service or repair environments.
• Full-time position; two Saturdays per month are required.

Responsibilities

• Initiate automotive services and repairs by identifying performance issues and service requests.
• Verify warranty and service contract coverage and develop estimates.
• Write repair orders and maintain customer records.
• Serve as the liaison between customer and technician to ensure understanding of needs and recommendations.

Skills

Customer service

Communication

Automotive knowledge

Education

High School

Tools

Repair order systems

Job description

Hyundai Motor America is seeking a service consultant in Massachusetts to initiate service and repair processes, verify warranty coverage, and prepare detailed estimates. You will write repair orders, maintain customer records, and communicate clearly between customers and technicians to ensure accurate service delivery.

The ideal candidate has 1–3 years of automotive service experience and a High School diploma.