Service Advisor — Earn, Grow, Delight Customers

Anaheim Hyundai; Anaheim (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid holidays

PTO

Short/Long-term disability

401(k) retirement plan

Employee stock purchase plan

Vehicle purchase discounts

Wellness programs

Job summary

Anaheim Hyundai is hiring a Service Advisor to serve as the main contact for customers throughout the service process. You will listen to concerns, document issues, recommend maintenance, and prepare estimates and repair orders.

You will communicate with technicians to ensure timely, quality work and deliver an exceptional customer experience that builds trust and loyalty. The ideal candidate has 2+ years in service advisory, 1+ year in customer service, familiarity with Hyundai/Kia/Genesis, and

Qualifications

• 2+ years of Service Advisor experience.
• 1+ year of customer service experience.
• Experience with Hyundai, Kia or Genesis.
• Previous automotive dealership experience.
• Strong written and verbal communication skills.
• Excellent time management and organizational abilities.
• Working knowledge of computers and business software.

Responsibilities

• Greet customers and be the main contact through the service process.
• Listen to concerns, document vehicle issues and recommend services.
• Prepare estimates, write repair orders and explain work to customers.
• Coordinate with technicians to ensure timely repairs and updates.
• Deliver an exceptional customer experience that builds trust and loyalty.

Skills

Service advisor experience

Customer service

Automotive dealership experience

Communication

Time management

Computer literacy

Driver's license

Tools

Computers

Job description

Anaheim Hyundai is hiring a Service Advisor to serve as the main contact for customers throughout the service process. You will listen to concerns, document issues, recommend maintenance, and prepare estimates and repair orders.

You will communicate with technicians to ensure timely, quality work and deliver an exceptional customer experience that builds trust and loyalty. The ideal candidate has 2+ years in service advisory, 1+ year in customer service, familiarity with Hyundai/Kia/Genesis, and