Service Consultant

Hyundai Motor America; Medford (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off (PTO)

401K with company match

Employee discount on service and parts

Medical, dental, and vision insurance

Life insurance

Certified DailyPay partner

Employee assistance program

Job summary

Hyundai Medford is seeking a Service Advisor to act as the liaison between customers and technicians, guiding maintenance and repair journeys. You will diagnose issues, schedule appointments, and ensure efficient repairs while delivering clear communication.

The role emphasizes strong customer service, teamwork, and automotive knowledge in a fast-paced dealership environment. Join a team committed to top-notch service and customer satisfaction.

Qualifications

• 1 year of experience as a Service Advisor in an automotive dealership preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Basic knowledge of automotive systems and repairs.
• Ability to work in a fast-paced, team-oriented environment.
• Proficient computer skills for documenting service details and estimates.
• High school diploma or equivalent; automotive training or certification is a plus.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document vehicle issues.
• Provide detailed explanations of recommended repairs and maintenance.
• Schedule service appointments and communicate repair timelines.
• Coordinate with service technicians to ensure timely completion of repairs.
• Prepare and present accurate cost estimates to customers.
• Maintain a high level of customer satisfaction through clear and timely communication.
• Handle customer inquiries and concerns with empathy and professionalism.
• Keep abreast of automotive industry trends and product knowledge.

Education

High School diploma or equivalent

Automotive training or certification (nice to have)

Tools

CRM software

Job description

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

1-3 years

Additional Information

You can also visit our website – https://www.hyundaimedford.com

Hyundai Medford is a reputable automotive dealership committed to providing top-notch service and vehicles to our valued customers. We take pride in our team of dedicated professionals who strive for excellence in every aspect of our business. As we continue to grow, we are seeking a Service Advisor to join our team and contribute to our ongoing success.

Position Overview

As a Service Advisor at Hyundai Medford, you will play a crucial role in ensuring the satisfaction of our customers by providing exceptional service and guidance throughout their vehicle maintenance and repair journey. You will serve as the liaison between our customers and our skilled service technicians, helping to diagnose issues, schedule appointments, and ensure that vehicles are repaired efficiently and effectively.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document vehicle issues.
• Provide detailed explanations of recommended repairs and maintenance.
• Schedule service appointments and communicate repair timelines.
• Coordinate with service technicians to ensure timely completion of repairs.
• Prepare and present accurate cost estimates to customers.
• Maintain a high level of customer satisfaction through clear and timely communication.
• Handle customer inquiries and concerns with empathy and professionalism.
• Keep abreast of automotive industry trends and product knowledge.

Qualifications

• 1 year of experience as a Service Advisor in an automotive dealership setting is preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Basic knowledge of automotive systems and repairs.
• Ability to work in a fast-paced, team-oriented environment.
• Proficient computer skills for documenting service details and estimates.
• High school diploma or equivalent; additional automotive training or certification is a plus.

Benefits

• Paid time off (PTO) for vacation, personal, and sick days.
• Matching contribution to your 401K retirement savings plan.
• Employee discount on vehicle purchases, servicing, and parts.
• Medical, dental, and vision insurance coverage for you and your eligible dependents.
• Life insurance.
• Certified DailyPay partner.
• Employee assistance program.

If you are a customer-focused individual with a passion for the automotive industry and a desire to excel in a dynamic environment, we encourage you to apply for the Service Advisor position at Hyundai Medford. Help us continue to provide exceptional service to our loyal customers.

A bumper to bumper, master certified technician capable of diagnosing and repairing any system of the automobile without supervision. In most cases, are leaders in the shop and chosen to support the development of other technicians when needed. At times, may be called upon to interface with customers in various capacities.