Automotive Service Concierge & Advisor

Lithia Motors; Lexington (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Job summary

Lithia & Driveway in Lexington, KY is seeking a Service Advisor to greet customers, answer calls, and verify service needs while guiding them through the vehicle service process.

You will write repair orders in the ADP system, provide upfront pricing, and communicate timelines. The role emphasizes accuracy, customer service excellence, and collaboration with technicians to ensure timely vehicle returns. A comprehensive benefits package and opportunities for growth are included.

Qualifications

• Attention to detail and urgency in handling customer inquiries and service requests.
• Strong communication skills for greeting customers, explaining costs, and updates.
• Typing and data entry for repair orders in ADP system, basic arithmetic for costs.

Responsibilities

• Answer incoming calls professionally.
• Greet customers and identify/resolve service needs.
• Provide upfront pricing and timelines for service.
• Write repair orders in ADP system.
• Coordinate with technicians and follow dispatch policies.
• Deliver vehicles to customers after service and ensure customer satisfaction.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing

Math skills

Basic computer skills

Valid driver's license

Job description

Lithia & Driveway in Lexington, KY is seeking a Service Advisor to greet customers, answer calls, and verify service needs while guiding them through the vehicle service process.

You will write repair orders in the ADP system, provide upfront pricing, and communicate timelines. The role emphasizes accuracy, customer service excellence, and collaboration with technicians to ensure timely vehicle returns. A comprehensive benefits package and opportunities for growth are included.