Auto Service Advisor: Drive Revenue & Satisfaction

Hutch Auto Group; Paintsville (KY); On-site; USD 32,000 - 45,000; Full time

Job summary

Hutch Auto Group seeks an Automotive Service Advisor in our in-person service department in Kentucky. You will be the primary liaison between customers and technicians, advising on needed services, presenting inspections, and guiding the repair process from drop-off to delivery.

Responsibilities include creating repair orders, providing accurate estimates, and communicating clearly about repairs, warranty, and costs.

Qualifications

• High school diploma or GED is required.
• Automotive service/advising experience preferred.
• Familiarity with dealership management systems (DMS) is helpful.

Responsibilities

• Greet customers promptly and professionally in the service drive; conduct vehicle walk-around and document existing conditions.
• Listen to customer concerns, ask clarifying questions, and accurately document vehicle issues on the repair order.
• Inspect vehicles at write-up to verify mileage, identify visible concerns, and confirm service needs against manufacturer maintenance schedules.
• Create, manage, and close repair orders (ROs) accurately and in compliance with dealership, manufacturer, and state/federal requirements.
• Schedule service appointments and manage service workflow for efficient technician dispatch.
• Communicate customer concerns to technicians; dispatch work appropriately and follow up on repair progress.
• Conduct and present Multi-Point Inspection (MPI) results to customers; recommend additional services with clear explanation of need, cost, and benefit.
• Provide accurate estimates for maintenance and repair services; obtain customer authorization before proceeding.
• Explain recommended repairs, maintenance needs, warranty coverage, and associated costs in plain language.
• Administer warranty repairs in accordance with manufacturer warranty specifications and dealership policy.
• Monitor repair progress and provide proactive status updates to customers throughout the process.
• Coordinate parts availability with the Parts Department to minimize delays.
• Review completed repairs and explain all services performed upon vehicle delivery.
• Process payments and close repair orders accurately.
• Resolve customer concerns promptly; elevate unresolved issues to Service Manager as appropriate.
• Maintain accurate customer and vehicle records in the dealership management system (DMS)
• Promote manufacturer-recommended maintenance schedules and dealership service and retention programs
• Support departmental sales, CSI, and customer retention goals

Skills

Customer service

Consultative selling

Organization

Time management

Problem solving

Documentation accuracy

DMS knowledge

Team collaboration

Education

High School Diploma or GED

Post-secondary automotive/technical training

Tools

DMS

Digital service tools

Job description

Hutch Auto Group seeks an Automotive Service Advisor in our in-person service department in Kentucky. You will be the primary liaison between customers and technicians, advising on needed services, presenting inspections, and guiding the repair process from drop-off to delivery.

Responsibilities include creating repair orders, providing accurate estimates, and communicating clearly about repairs, warranty, and costs.