Automotive Service Advisor & Customer Experience Pro

Bachman Auto Group; Louisville (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Bachman Auto Group is seeking an Automotive Service Consultant in Louisville, KY. You will assist customers through the service process and explain repairs, acting as a trusted resource to ensure high satisfaction and a smooth repair experience.

The role requires proficiency with CDK, Drive Centric, Rapid Recon, and Microsoft 365 tools, plus excellent communication across all channels. A valid driver's license is required.

Qualifications

• Customer-focused and able to explain repairs and maintenance in terms the customer can understand.
• Excellent time management to coordinate multiple repair orders in various stages.
• Proficient with Microsoft products (Word, Excel, Teams, Outlook) as well as CDK, Podium, XTime.
• Able to communicate clearly with a wide variety of people in person, over the phone and in writing.

Responsibilities

• Assist customers through the service process and explain repairs.
• Serve as a resource for customer questions to maintain high satisfaction.

Skills

Customer service

Communication

Time management

Organization

Problem solving

Tools

CDK

Drive Centric

Rapid Recon

Microsoft 365

Word

Excel

Outlook

Teams

Job description

Bachman Auto Group is seeking an Automotive Service Consultant in Louisville, KY. You will assist customers through the service process and explain repairs, acting as a trusted resource to ensure high satisfaction and a smooth repair experience.

The role requires proficiency with CDK, Drive Centric, Rapid Recon, and Microsoft 365 tools, plus excellent communication across all channels. A valid driver's license is required.