Vehicle Service Concierge

Worldwide Equipment Enterprises Inc; Lexington (KY); On-site; USD 32,000 - 34,000; Full time

Job summary

Worldwide Equipment Enterprises Inc. in Lexington, KY is seeking a Service Advisor to act as the customer advocate throughout the service process.

This full-time position involves handling repair orders, presenting estimates, securing approvals, and maintaining clear communication with customers and the service team. The role requires a high school diploma or GED and at least 1 year of related customer-facing experience.

Qualifications

• High school diploma or GED required.
• 1 year of related experience with customer service.

Responsibilities

• Serves as the point of contact for the customer in the Service process.
• Establishes the repair order accurately, including details around specific services and payment.
• Completes and communicates repair estimates to customers and obtains approvals in advance.
• Keeps the customer informed throughout the Service process with regular updates on progress and costs.
• Maintains ongoing communication with Service Department team members.

Skills

Communication

Customer service

Time management

Multitasking

Attention to detail

Positive attitude

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Worldwide Equipment Enterprises Inc. in Lexington, KY is seeking a Service Advisor to act as the customer advocate throughout the service process.

This full-time position involves handling repair orders, presenting estimates, securing approvals, and maintaining clear communication with customers and the service team. The role requires a high school diploma or GED and at least 1 year of related customer-facing experience.