Automotive Service Advisor - Customer-First Repair Liaison

Lithia & Driveway; Frisco (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k)

Employee Discounts

PTO

Job summary

Lithia & Driveway Kia Frisco is seeking a customer-focused Service Advisor to initiate automotive services, communicate with technicians, and deliver an exceptional service experience.

You will develop estimates, prepare repair orders, manage warranty, and keep customers informed about repairs and service specials. 1+ year service advisor experience preferred; automotive tech background is a plus.

Qualifications

• 1+ years of Service Advisor experience.
• 1+ years experience as an automotive technician is a plus.
• Strong customer service focus.
• Team player with customer service mindset.
• Valid driver's license and acceptable driving record.

Responsibilities

• Initiate automotive services by identifying problems and requests.
• Verify warranty coverage and develop estimates.
• Prepare repair orders and enter into service database.
• Communicate repair needs to customer and technician.
• Administer manufacturer warranty for qualifying repairs.
• Keep customer informed of service specials, completion times and expenses.

Skills

Service advisor experience

Automotive technician experience

Customer service

Mechanical understanding

Driver's license

Education

High School diploma or equivalent

Tools

Service database system

Job description

Lithia & Driveway Kia Frisco is seeking a customer-focused Service Advisor to initiate automotive services, communicate with technicians, and deliver an exceptional service experience.

You will develop estimates, prepare repair orders, manage warranty, and keep customers informed about repairs and service specials. 1+ year service advisor experience preferred; automotive tech background is a plus.