Automotive Service Advisor - Drive Customer Satisfaction

Kerry Automotive Group; Alexandria (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(K) Savings Plan

Medical Plan

Dental Plan

Vision Plan

Paid Vacation

Opportunities for advancement

Job summary

Kerry Automotive Group is seeking a Service Advisor in Kentucky to assist customers through the service process and ensure a great experience. You will be the primary resource for customers during their service needs, with an outgoing, upbeat demeanor helping drive satisfaction and loyalty.

The role emphasizes meeting customer needs, maintaining professional standards, and coordinating with technicians to manage repairs efficiently and maximize service opportunities.

Qualifications

• Valid commercial driver’s license and clean driving record.
• Automotive service advisor experience is a plus, but not required.
• Ability to concentrate and accomplish tasks despite interruptions.
• Multitasking skills.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Increase profitability by maximizing sales & executing retail promotions.
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times.

Skills

Multitasking

Concentration

Computer proficiency

Job description

Kerry Automotive Group is seeking a Service Advisor in Kentucky to assist customers through the service process and ensure a great experience. You will be the primary resource for customers during their service needs, with an outgoing, upbeat demeanor helping drive satisfaction and loyalty.

The role emphasizes meeting customer needs, maintaining professional standards, and coordinating with technicians to manage repairs efficiently and maximize service opportunities.