Auto Service Advisor | Customer Care & Growth Path

Bosselman Enterprises; Kentucky; On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Paid vacation

401K and matching contributions

Health, dental and vision insurance

Short and long term disability

Life insurance

On-demand pay with PayActiv

Job summary

Bosselman Enterprises is seeking a Service Advisor in Kentucky to greet customers and determine repairs, communicate with technicians, and update customers on repair status.

The role involves coordinating scheduling, creating estimates, and handling payments while maintaining knowledge of Boss Shops services. Strong communication and flexible hours are required, including weekends/evenings.

Qualifications

• Retail or guest service experience preferred.
• Valid Driver’s license and insurable to drive.
• Able to maintain working knowledge of parts inventory.
• Able to complete the Service Advisor New Team Member Training within 90 days.
• Able to work on the computer system efficiently.
• Able to read, write and perform math skills.
• Must possess a positive, enthusiastic attitude.
• Must be flexible with the ability to adapt to change when required.
• Demonstrates excellent communication skills.
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
• Must have reliable transportation and phone.
• Must be able to communicate in English.

Responsibilities

• Greets customers promptly and provides friendly, competent service.
• Coordinates the service center’s scheduling and workflow.
• Creates estimates and work orders, handles payments, and manages parts and pricing.
• Answers customer questions about service outcomes and consults with Technicians.
• Parallels marketing and sales strategies to finalize transactions.
• Communicates needed repairs between customers and Technicians.
• Maintains knowledge of products and services.
• Ensures customer-facing areas are clean and stocked.
• Receives merchandise, stocks showroom, and updates pricing.
• Understands the Boss Shop Warranty process.
• Assigns work to technicians within company guidelines.
• Follows safety policies and reports to schedule.
• Performs additional duties as assigned.

Skills

Excellent communication

Reading & writing

Mathematics skills

English proficiency

Customer service

Flexible scheduling

Tools

Computer system

Job description

Bosselman Enterprises is seeking a Service Advisor in Kentucky to greet customers and determine repairs, communicate with technicians, and update customers on repair status.

The role involves coordinating scheduling, creating estimates, and handling payments while maintaining knowledge of Boss Shops services. Strong communication and flexible hours are required, including weekends/evenings.