Automotive Service Advisor | Customer Care Pro

L0451 Southwest Kia; Dallas (TX); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Résumé du poste

Lithia & Driveway is seeking a Service Advisor to join our Service Department. The role focuses on communicating with customers, technicians, and warranty processes to ensure accurate service recommendations and timely repairs.

Responsibilities include developing estimates, preparing repair orders, and maintaining customer records. A background in automotive service and strong customer service skills are essential for success in this role.

Qualifications

• Previous Service Advisor experience preferred.
• Basic mechanical understanding of an automobile.
• Valid driver’s license in your state of residence.
• High School graduate or equivalent, 18 years or older.

Responsabilités

• Initiate automotive services by ascertaining vehicle performance problems and service requests.
• Verify warranty and service contract coverage.
• Develop estimates and write repair orders.
• Maintain customer records and communicate needs between customer and technician.
• Prepare RO with approvals and enter into service database system.
• Communicate additional service needs based on vehicle inspection.

Connaissances

Customer service

Team player

Communication

Basic automotive knowledge

Formation

High School diploma or equivalent

Outils

Service database

Description du poste

Lithia & Driveway is seeking a Service Advisor to join our Service Department. The role focuses on communicating with customers, technicians, and warranty processes to ensure accurate service recommendations and timely repairs.

Responsibilities include developing estimates, preparing repair orders, and maintaining customer records. A background in automotive service and strong customer service skills are essential for success in this role.