Automotive Service Concierge & Advisor

Hireology, Inc.; Gladstone (OR); On-site; USD 42,000 - 68,000; Full time

Job summary

Armstrong Automotive in Gladstone, Oregon seeks an organized, customer‑focused service professional to manage our Drive Lane and service orders. You will own the customer experience, oversee technician time, and ensure prompt, courteous service that leaves a positive impression.

Responsibilities include concierge support for owner inquiries, coordinating parts and warranties, and maintaining our Customer Success Index while upholding company standards and legal compliance.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management and organizational skills.
• Excellent communication with customers and team.
• Professional, well-groomed appearance.
• Consistent record of service and sales success or positive customer outcomes.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer's experience; carry out related assignments.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized personality

People management

Time management

Excellent communication

Professional appearance

Customer satisfaction focus

Team leadership

Self-motivated

Independent work

Clean driving record

Job description

Armstrong Automotive in Gladstone, Oregon seeks an organized, customer‑focused service professional to manage our Drive Lane and service orders. You will own the customer experience, oversee technician time, and ensure prompt, courteous service that leaves a positive impression.

Responsibilities include concierge support for owner inquiries, coordinating parts and warranties, and maintaining our Customer Success Index while upholding company standards and legal compliance.