Service Advisor

Volkswagen; Gladstone (OR); On-site; USD 42,000 - 68,000; Full time

Job summary

Armstrong Automotive in Gladstone, Oregon seeks an organized, customer‑focused service professional to manage our Drive Lane and service orders. You will own the customer experience, oversee technician time, and ensure prompt, courteous service that leaves a positive impression.

Responsibilities include concierge support for owner inquiries, coordinating parts and warranties, and maintaining our Customer Success Index while upholding company standards and legal compliance.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management and organizational skills.
• Excellent communication with customers and team.
• Professional, well-groomed appearance.
• Consistent record of service and sales success or positive customer outcomes.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer's experience; carry out related assignments.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized personality

People management

Time management

Excellent communication

Professional appearance

Customer satisfaction focus

Team leadership

Self-motivated

Independent work

Clean driving record

Job description

Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Armstrong. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At Armstrong,we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.