Automotive Service Advisor — Customer-Centric Leader

Williams Auto Group; City of Binghamton (NY); On-site; USD 35,000 - 68,000; Full time

Benefits offered by this job

401(k) & 401(k) Matching

Health Insurance

Dental & Vision Insurance

Paid Time Off

Employee Discounts

Flexible Spending Account

Life Insurance

Professional Development Assistance

Retirement Plan

Job summary

Williams Toyota of Binghamton is seeking an energetic Service Advisor to lead customer interactions in our Service Department. You will bridge customers and technicians, document issues, prepare estimates, and guide repairs with clear communication.

The role emphasizes strong communication, multitasking in a fast-paced automotive environment, and delivering an exceptional customer experience. Competitive pay with bonus opportunities and a comprehensive benefits package are offered.

Qualifications

• Previous customer service or automotive experience preferred.
• Strong communication and organizational skills.
• Comfortable using computers, smartphones, and dealership software systems.
• Ability to multitask in a busy automotive environment.
• Professional attitude and strong problem-solving abilities.
• ASE Certifications or Manufacturer Training preferred.
• Valid Driver’s License required.

Responsibilities

• Greet customers and assist with automotive service needs
• Listen to customer concerns and accurately document vehicle issues
• Prepare repair orders, estimates, and service recommendations
• Communicate with customers throughout the repair process through phone, text, and email
• Coordinate with technicians and Service Department staff regarding vehicle repairs and timelines
• Schedule service appointments and maintain customer follow-up
• Recommend additional maintenance and automotive services when appropriate
• Explain completed repairs, charges, and maintenance recommendations to customers
• Utilize dealership software and mobile technology for customer communication and repair tracking
• Maintain accurate records while following federal and state regulations
• Ensure a high level of customer satisfaction throughout the service experience
• Support dealership operations and complete additional tasks as assigned

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem-solving

Education

ASE Certifications / Manufacturer Training

Tools

Dealership software

Job description

Williams Toyota of Binghamton is seeking an energetic Service Advisor to lead customer interactions in our Service Department. You will bridge customers and technicians, document issues, prepare estimates, and guide repairs with clear communication.

The role emphasizes strong communication, multitasking in a fast-paced automotive environment, and delivering an exceptional customer experience. Competitive pay with bonus opportunities and a comprehensive benefits package are offered.