Automotive Service Concierge

AutoNation; Sanford (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

YouDecide discounts

Job summary

AutoNation Service Advisor in Sanford, FL coordinates between customers and service technicians. You’ll explain repair recommendations in plain language and identify up-sell opportunities to keep drivers safe.

You will greet customers, schedule appointments, assess vehicle needs, and prepare repair orders with estimates, while coordinating with technicians to ensure timely service and high customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Evidence of delivering excellent customer experience.
• Ability to meet and exceed targeted goals.
• Valid in-state driver’s license with a clean driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers when they arrive.
• Explain service recommendations in easy-to-understand language and suggest up-sell opportunities.
• Produce repair orders with cost and time estimates with transparency.
• Communicate with technicians and parts associates to ensure timely completion of work.
• Follow up with customers about status and satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Goal orientation

Education

High school diploma or equivalent

Job description

AutoNation Service Advisor in Sanford, FL coordinates between customers and service technicians. You’ll explain repair recommendations in plain language and identify up-sell opportunities to keep drivers safe.

You will greet customers, schedule appointments, assess vehicle needs, and prepare repair orders with estimates, while coordinating with technicians to ensure timely service and high customer satisfaction.