Automotive Service Concierge

Priority Dispatch Corp.; Denison (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Priority Dispatch Corp. is seeking an automotive service center associate in Denison, TX. You will greet customers, capture vehicle concerns, and coordinate with technicians to ensure accurate repairs and timely service.

The role emphasizes clear explanations of needed services and costs, precise documentation, and proactive scheduling to minimize wait times while supporting upsell opportunities and customer satisfaction.

Qualifications

• Experience delivering exceptional customer service in an auto service or dealership setting.
• Strong understanding of common vehicle maintenance and repair terminology.
• Ability to organize appointments, data, and follow-ups efficiently.

Responsibilities

• Greet customers and listen to vehicle concerns to gather information.
• Document customer details and vehicle issues for technicians.
• Explain repair needs and associated costs clearly to customers.
• Schedule service appointments based on technician availability and customer needs.
• Provide timely updates on repair status and any cost changes.
• Assist with upselling relevant services while respecting customer budget.

Skills

Customer Service Skills

Automotive Knowledge

Organizational Skills

Technical Proficiency

Job description

Priority Dispatch Corp. is seeking an automotive service center associate in Denison, TX. You will greet customers, capture vehicle concerns, and coordinate with technicians to ensure accurate repairs and timely service.

The role emphasizes clear explanations of needed services and costs, precise documentation, and proactive scheduling to minimize wait times while supporting upsell opportunities and customer satisfaction.