Auto Service Concierge & Customer Experience

Kurtis Chevrolet; Morehead City (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k)

Competitive pay

Paid training

Paid holidays

Life insurance

Great culture

5-day week

Job summary

Lookout Ford in North Carolina seeks a service-focused Customer Service Advisor to greet clients, coordinate service needs, and act as the liaison between customers and the service team. You will ensure prompt, courteous, and effective service and help turn every visit into a positive impression for our dealership.

The role emphasizes organization, strong communication, and a professional appearance, with a supportive team and training opportunities.

Qualifications

• Previous customer service or sales experience preferred.
• Organized and friendly personality.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Strong record of positive customer satisfaction results.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Act as the service liaison between the customer and the service department
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction Scores at or above company standards.
• Reinforces company policies and adheres to company standards.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Skills

Customer service

Communication skills

Time management

Team oriented

Job description

Lookout Ford in North Carolina seeks a service-focused Customer Service Advisor to greet clients, coordinate service needs, and act as the liaison between customers and the service team. You will ensure prompt, courteous, and effective service and help turn every visit into a positive impression for our dealership.

The role emphasizes organization, strong communication, and a professional appearance, with a supportive team and training opportunities.