Automotive Service Concierge

Jenkins Volvo of Ocala; Ocala (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical- 4 plans (BCBS)

Dental

Vision

Term Life

Company-paid Term Life

STD/LTD

Accident indemnity rider

PTO / Sick days (annually)

401(k) with an employer match

Employee Assistant Program

FMLA / Maternity/Paternity Leave

Bereavement Leave

Job summary

Jenkins Volvo of Ocala seeks a Service Advisor to serve as the primary contact for automotive service and repair matters, listening to and understanding customer problems and arranging appropriate service levels. You will set and manage expectations with customers and technicians to ensure delivery quality.

The ideal candidate has dealer-level or large facility experience, post-secondary automotive training, and ASE certification (or willingness to obtain).

Qualifications

• Unrestricted driver's license with clean driving record.
• Minimum of one year of dealer-level or large facility experience.
• Post-secondary automotive training.
• Certification by the National Institute for Automotive Service Excellence (or willingness to obtain).
• Strong technical and customer service performance record.

Responsibilities

• Meets/greets customers in person or on phone
• Arranges prompt and accurate diagnosis of reported problem
• Makes best-value repair recommendations based upon nature of the problem
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Ensures appropriate parts inventory is maintained
• Promotes a 'white-glove' environment to showcase the repair facility
• Takes 'ownership' and accepts accountability for delivering outstanding service levels
• Adhere to all company policies, procedures and safety standards
• Perform other duties as assigned

Skills

Mechanical aptitude

Customer service

Automotive knowledge

Education

ASE certification

Post-secondary automotive training

Job description

Jenkins Volvo of Ocala seeks a Service Advisor to serve as the primary contact for automotive service and repair matters, listening to and understanding customer problems and arranging appropriate service levels. You will set and manage expectations with customers and technicians to ensure delivery quality.

The ideal candidate has dealer-level or large facility experience, post-secondary automotive training, and ASE certification (or willingness to obtain).