Automotive Service Concierge

Volkswagen of Stamford; Stamford (CT); On-site; USD 52,000 - 68,000; Full time

Job summary

Volkswagen of Stamford is seeking an Automotive Service Advisor to greet customers, gather vehicle information, and coordinate service with technicians. You will prepare repair orders, estimate labor and parts, and communicate results and costs to customers to ensure satisfaction.

The role requires strong communication and organizational skills, ASE certifications are a plus, and a valid driver's license. This is a full-time position in Stamford, CT with standard dealership benefits.

Qualifications

• Experience in automotive service environments and customer interaction.
• Ability to read repair orders and communicate effectively with customers.
• Familiarity with service processes and cost estimates.

Responsibilities

• Greet customers and obtain vehicle information for service.
• Prepare repair orders with time, cost and labor estimates.
• Explain work performed and charges to customers clearly.
• Schedule service appointments and follow up on progress.
• Maintain professional appearance and keep area clean.
• Coordinate with technicians and dispatcher to manage updates.

Skills

Customer service

Communication

Problem solving

Education

Associate's degree or equivalent

Bachelor's degree or equivalent

Two to four years related experience

ASE Certifications

Valid Driver's License

Job description

Volkswagen of Stamford is seeking an Automotive Service Advisor to greet customers, gather vehicle information, and coordinate service with technicians. You will prepare repair orders, estimate labor and parts, and communicate results and costs to customers to ensure satisfaction.

The role requires strong communication and organizational skills, ASE certifications are a plus, and a valid driver's license. This is a full-time position in Stamford, CT with standard dealership benefits.