Automotive Service Concierge

Luther Hopkins Honda; Hopkins (MN); Hybrid; USD 42,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned

Job Security

Health and Wellness

Accident Insurance

Critical Illness Insurance

HSA/FSA

Pet Insurance

Employee Discounts

State-of-the-art Facility

Paid Certification

Ongoing Certification

OEM Certification

Busy Shop

Job summary

Luther Hopkins Honda in Minnesota is seeking a Service Advisor to lead the customer experience in Service. You will be the first contact for guests, guiding them through the repair process and explaining findings and options.

We welcome individuals new to automotive service, with backgrounds in customer service, retail, hospitality, or related fields, and offering compensation ranging from $42k to $110k per year on a commission-based structure.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Responsibilities

• Communicate with guests to clearly understand vehicle needs and issues with their vehicle.
• Obtain accurate contact information so updates can be provided throughout the repair process.
• Explain work that was performed and ensure guest has an understanding of future needs if any.
• Follow up to ensure the guest repair has corrected their issue and thank them for their business.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Skills

Organized

People Management

Time Management

Excellent Communication

Professional Appearance

Valid Driver's License

Background Check

Job description

Luther Hopkins Honda in Minnesota is seeking a Service Advisor to lead the customer experience in Service. You will be the first contact for guests, guiding them through the repair process and explaining findings and options.

We welcome individuals new to automotive service, with backgrounds in customer service, retail, hospitality, or related fields, and offering compensation ranging from $42k to $110k per year on a commission-based structure.