Auto Service Advisor: Customer Experience & Growth

Holman; Aberdeen (NC); On-site; USD 33,000 - 112,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Bereavement

Jury Duty

Job summary

Holman’s Honda Aberdeen location seeks a Service Advisor to join our team. You will act as the liaison between service technicians and parts, maintaining customer satisfaction and delivering accurate estimates and completion timelines.

You will greet customers, obtain authorizations, write up service needs, and clearly communicate prognosis and repair options to ensure a positive guest experience. A professional demeanor and strong communication are essential.

Qualifications

• High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
• Current valid driver’s license
• Must have good reading, writing and math skills.
• Have excellent interpersonal skills and provide outstanding customer service.
• Ability to work retail hours
• Computer proficient

Responsibilities

• Ability to meet & greet customers with courtesy and efficiency
• Responsible for providing an outstanding guest experience
• Determine the course of action to take and obtain customer authorization
• Write up service needs and give customer an accurate estimate for dollar amount and completion time of work
• Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles
• Knowledge of warranty and service/insurance policies
• Keeping customer informed and advise customer of the prognosis of their vehicle
• Calling customers to set appointments and answer telephones in a timely manner
• Attends/completes required training and department meetings

Skills

Customer service

Interpersonal skills

Communication

Reading & Math skills

Education

High School Diploma

Job description

Holman’s Honda Aberdeen location seeks a Service Advisor to join our team. You will act as the liaison between service technicians and parts, maintaining customer satisfaction and delivering accurate estimates and completion timelines.

You will greet customers, obtain authorizations, write up service needs, and clearly communicate prognosis and repair options to ensure a positive guest experience. A professional demeanor and strong communication are essential.