Automotive Service Experience Lead

Priority Dispatch Corp.; Ennis (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

Priority Dispatch Corp. in Ennis, TX is seeking a detail‑oriented service representative to greet customers, gather vehicle issues, and explain required repairs with clear cost information.

You will coordinate appointments, relay information to service technicians, and support customers with maintenance recommendations. The role emphasizes strong communication, efficient scheduling, and a focus on customer satisfaction.

Qualifications

• Customer service skills to build rapport and resolve issues.
• Solid understanding of automotive repair and maintenance processes.
• Ability to manage multiple tasks and appointments efficiently.
• Familiarity with automotive service software and basic computer skills.

Responsibilities

• Greet customers, listen to concerns, and gather vehicle issue information.
• Record customer and vehicle data and pass to technicians for action.
• Advise on necessary maintenance and costs to customers.
• Schedule appointments to optimize technician availability and reduce wait times.
• Provide follow-up on repairs and changes in service recommendations or costs.
• Upsell additional services and products while respecting customer budgets.

Skills

Customer Service

Automotive Knowledge

Organizational Skills

Technical Proficiency

Education

High School Diploma or Equivalent

Job description

Priority Dispatch Corp. in Ennis, TX is seeking a detail‑oriented service representative to greet customers, gather vehicle issues, and explain required repairs with clear cost information.

You will coordinate appointments, relay information to service technicians, and support customers with maintenance recommendations. The role emphasizes strong communication, efficient scheduling, and a focus on customer satisfaction.