Automotive Service Concierge & Advisor

Official Hiley Auto Group DFW Metroplex; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401(k) available at most locations

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Official Hiley Auto Group DFW Metroplex is looking for a skilled individual to oversee service operations and ensure exemplary customer experiences. This role requires effective management of service orders, maintaining high customer satisfaction, and supporting technicians in diagnosing vehicle problems.

The ideal candidate will have a friendly personality, excellent communication skills, and a clean driving record. Full benefits including medical, dental, and 401(k) are offered.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure that customers receive prompt and courteous service.
• Provide concierge support for all owner inquiries.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems and order parts as necessary.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Team-oriented and self-motivated

Education

High School Diploma or Equivalent preferred

Job description

Official Hiley Auto Group DFW Metroplex is looking for a skilled individual to oversee service operations and ensure exemplary customer experiences. This role requires effective management of service orders, maintaining high customer satisfaction, and supporting technicians in diagnosing vehicle problems.

The ideal candidate will have a friendly personality, excellent communication skills, and a clean driving record. Full benefits including medical, dental, and 401(k) are offered.