Service Drive Concierge

Hendrick Automotive Group; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

Hendrick Volvo Cars of Charleston is seeking a service advisor to greet customers, document service needs, and coordinate with technicians. You will identify required maintenance, advise on services, and schedule appointments while maintaining an organized, safe work area.

The role requires strong customer service and communication skills, attention to detail, and the ability to work with dealership systems and software. Regular attendance and teamwork are essential.

Qualifications

• Basic computer and data entry skills for documenting service requests.
• Excellent interpersonal and communication abilities with customers and staff.
• Ability to prioritize tasks and manage time efficiently.
• Willingness to follow policies and procedures and maintain CSI standards.

Responsibilities

• Greets customers in the service drive area and assists with vehicle check-in.
• Works with customers and technicians to identify required maintenance.
• Advises on necessary services and coordinates additional repairs when appropriate.
• Schedules service appointments and processes payments; maintains orderly work area.
• Ensures accurate timekeeping and adheres to safety and company policies.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Web-based applications

Job description

Hendrick Volvo Cars of Charleston is seeking a service advisor to greet customers, document service needs, and coordinate with technicians. You will identify required maintenance, advise on services, and schedule appointments while maintaining an organized, safe work area.

The role requires strong customer service and communication skills, attention to detail, and the ability to work with dealership systems and software. Regular attendance and teamwork are essential.