Service Drive Concierge

Hendrick Automotive Group; South Carolina; On-site; USD 42,000 - 60,000; Full time

Job summary

Hendrick Volvo Cars of Charleston is seeking a service-focused individual to greet customers, schedule service, and assist the Service Advisor in identifying required maintenance and recommended services.

You will help review documentation, process payments, and return keys after service, while maintaining CSI and a clean, safe work area in a fast-paced service department. Regular attendance and teamwork are essential.

Qualifications

• Valid Driver's License
• Automobile Salesperson License
• Previous experience in automotive or customer service industries desired
• Basic knowledge of the mechanical operations of vehicles
• Excellent interpersonal, customer service, and organizational skills

Responsibilities

• Greets customers in the service drive area and assists them with the process of checking vehicle in for service
• Assists Service Advisor by working with customer and technician to identify required maintenance
• May advise customers on necessary and recommended services
• May offer additional services and repairs to customers
• Assists with moving vehicles
• Assists customers with reviewing documentation, processing payment, and returning keys for completed services
• Schedules appointments with customer
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes safety rules and regulations in the performance of duties
• Other duties as assigned

Skills

Interpersonal skills

Customer service

Organizational skills

Microsoft Office

Communication skills

Education

GED or High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Dealership Management System

Web-based applications

MS Office

Job description

Hendrick Volvo Cars of Charleston is seeking a service-focused individual to greet customers, schedule service, and assist the Service Advisor in identifying required maintenance and recommended services.

You will help review documentation, process payments, and return keys after service, while maintaining CSI and a clean, safe work area in a fast-paced service department. Regular attendance and teamwork are essential.