Automotive Service Advisor: Customer & Repairs Expert

Hendrickcars; Charleston (SC); On-site; USD 42,000 - 61,000; Full time

Job summary

Hendrick Automotive Group in Charleston, SC is seeking a Service Advisor to work with customers and technicians to identify maintenance needs and propose services. You will estimate costs, prepare itemized service orders, and communicate clearly with customers to restore their vehicles.

You will schedule appointments, maintain high CSI, follow safety rules, and represent the company’s core values in daily interactions.

Qualifications

• Experience in automotive or customer service environments.
• Ability to understand mechanical repair needs and communicate options.
• Strong interpersonal and organizational skills required.

Responsibilities

• Identify required maintenance with customer and technician.
• Advise customers on necessary and recommended services.
• Compute cost of parts and labor to restore vehicle condition.
• Enter itemized estimates and explain them to customers.
• Schedule appointments and maintain high CSI.
• Follow safety rules and company policies.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Web-based applications

Job description

Hendrick Automotive Group in Charleston, SC is seeking a Service Advisor to work with customers and technicians to identify maintenance needs and propose services. You will estimate costs, prepare itemized service orders, and communicate clearly with customers to restore their vehicles.

You will schedule appointments, maintain high CSI, follow safety rules, and represent the company’s core values in daily interactions.