Automotive Service Concierge

Hendrick Automotive Group; California; On-site; USD 45,000 - 70,000; Full time

Job summary

Hendrick Automotive Group in Franklin, TN is seeking a Service Advisor to facilitate service, maintenance, and repairs for customers. You will work with customers and technicians to identify needed work and document estimates.

You will advise on recommended services, present costs, schedule appointments, and ensure CSI standards are met. A background in automotive service and strong customer service skills are essential.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Automotive Group in Franklin, TN is seeking a Service Advisor to facilitate service, maintenance, and repairs for customers. You will work with customers and technicians to identify needed work and document estimates.

You will advise on recommended services, present costs, schedule appointments, and ensure CSI standards are met. A background in automotive service and strong customer service skills are essential.