Automotive Service Concierge

Hendrick Automotive Group; Jacksonville (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Hendrick Automotive Group in Jacksonville, NC is hiring a Service Advisor responsible for selling, identifying, and documenting service for customers. The role involves advising on maintenance, scheduling service, and ensuring customer satisfaction.

Ideal candidates should have a high school diploma or GED, prior experience in automotive or customer service, and be knowledgeable about vehicle mechanical operations. Excellent interpersonal and organizational skills are essential.

Qualifications

• Previous experience in automotive or customer service industries.
• Excellent interpersonal, customer service, and organizational skills.
• Working knowledge of the mechanical operations of vehicles.

Responsibilities

• Identify required maintenance and document services.
• Advise customers on necessary and recommended services.
• Schedule service to be performed and manage customer appointments.

Skills

Customer service skills

Automotive knowledge

Interpersonal skills

Organizational skills

Education

GED or High School Diploma

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Automotive Group in Jacksonville, NC is hiring a Service Advisor responsible for selling, identifying, and documenting service for customers. The role involves advising on maintenance, scheduling service, and ensuring customer satisfaction.

Ideal candidates should have a high school diploma or GED, prior experience in automotive or customer service, and be knowledgeable about vehicle mechanical operations. Excellent interpersonal and organizational skills are essential.