Automotive Service Advisor - Customer-Focused Scheduling

Hendrick Automotive Group; United States; On-site; USD 38,000 - 50,000; Full time

Job summary

Hendrick Automotive Group's Darrell Waltrip Honda in Franklin, TN is seeking a Service Advisor to sell, identify and document recommended maintenance, and schedule service for customers. You will advise customers on services, prepare estimates, and work with technicians to ensure timely repairs.

Responsibilities include maintaining CSI targets, following company policies, and upholding our core values while delivering a positive customer experience in a fast-paced service department.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Sell, identify and document service, maintenance and repair service for customers.
• Advise customers on necessary and recommended services.
• Compute cost of parts and labor to restore vehicle as requested.
• Enter itemized estimate on service order and explain to customer.
• Schedule appointments with customers and maintain safety and CSI standards.

Skills

Interpersonal skills

Customer service

Organizational skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Automotive Group's Darrell Waltrip Honda in Franklin, TN is seeking a Service Advisor to sell, identify and document recommended maintenance, and schedule service for customers. You will advise customers on services, prepare estimates, and work with technicians to ensure timely repairs.

Responsibilities include maintaining CSI targets, following company policies, and upholding our core values while delivering a positive customer experience in a fast-paced service department.