Automotive Service Concierge

Preston Automotive Group; Aberdeen (MD); Presencial; USD 42 000 - 60 000; Tempo integral

Resumo da oferta

Preston Automotive Group in Aberdeen, MD seeks a Service Advisor to join our service department. You will serve as the go-between for Technicians and customers, explain repair recommendations, and help plan maintenance to keep vehicles safe and reliable.

You will greet customers, perform a vehicle walk-around, provide time estimates, and communicate with technicians. The role emphasizes follow-up, product knowledge, and meeting or exceeding sales goals.

Qualificações

• Provide an exceptional customer experience.
• Drive to achieve personal goals.
• Attention to detail and organizational skills.
• Effective communication and follow-up.
• Ability to maintain a safe driving record and have a valid license.

Responsabilidades

• Review appointments and greet customers on arrival.
• Perform vehicle walk-around inspections.
• Provide estimates for service duration.
• Follow up with customers about service status via preferred channel.
• Explain recommended maintenance or repairs to keep vehicles safe.
• Communicate with technicians and parts staff to ensure smooth service.
• Become knowledgeable about products to answer questions.
• Meet or exceed targeted sales goals.
• Follow up after service to confirm customer satisfaction.

Conhecimentos

Customer service

Communication

Attention to detail

Sales oriented

Formação académica

High School Diploma

Descrição da oferta de emprego

Preston Automotive Group in Aberdeen, MD seeks a Service Advisor to join our service department. You will serve as the go-between for Technicians and customers, explain repair recommendations, and help plan maintenance to keep vehicles safe and reliable.

You will greet customers, perform a vehicle walk-around, provide time estimates, and communicate with technicians. The role emphasizes follow-up, product knowledge, and meeting or exceeding sales goals.