Service Advisor: Customer Experience & Tech Liaison

Preston Automotive Group; Randallstown (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Preston Automotive Group in Randallstown, MD seeks a Service Advisor to be the go-between for technicians and customers in our service department. You’ll explain technician recommendations and suggest maintenance to keep vehicles safe while delivering a superior guest experience.

You will greet guests, inspect vehicles, provide service estimates, and communicate with technicians and parts staff. The role requires strong communication, organization, and follow-up to ensure expectations are met.

Qualifications

• Provide an exceptional customer experience.
• Drive to achieve personal goals.
• Attention to detail in service documentation and vehicle inspection.
• Strong communication and organizational skills.
• Constant follow-up before and after the service visit.
• Valid driver’s license and safe driving record.

Responsibilities

• Greet customers and focus on guests when they arrive.
• Perform a vehicle walk-around and inspect every vehicle.
• Provide an estimate of the length of the service visit.
• Follow up with customers on status via preferred communication platform.
• Advise customers on recommended maintenance or repairs for safety and reliability.
• Communicate with technicians and parts staff to ensure accurate work orders.
• Meet or exceed targeted sales goals and upsell appropriate services.

Skills

Customer service

Communication

Detail oriented

Sales goals

Education

High school diploma or equivalent

Job description

Preston Automotive Group in Randallstown, MD seeks a Service Advisor to be the go-between for technicians and customers in our service department. You’ll explain technician recommendations and suggest maintenance to keep vehicles safe while delivering a superior guest experience.

You will greet guests, inspect vehicles, provide service estimates, and communicate with technicians and parts staff. The role requires strong communication, organization, and follow-up to ensure expectations are met.