Automotive Service Advisor

Preston Automotive Group; Aberdeen (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Preston Automotive Group in Aberdeen, MD seeks a Service Advisor to join our service department. You will serve as the go-between for Technicians and customers, explain repair recommendations, and help plan maintenance to keep vehicles safe and reliable.

You will greet customers, perform a vehicle walk-around, provide time estimates, and communicate with technicians. The role emphasizes follow-up, product knowledge, and meeting or exceeding sales goals.

Qualifications

• Provide an exceptional customer experience.
• Drive to achieve personal goals.
• Attention to detail and organizational skills.
• Effective communication and follow-up.
• Ability to maintain a safe driving record and have a valid license.

Responsibilities

• Review appointments and greet customers on arrival.
• Perform vehicle walk-around inspections.
• Provide estimates for service duration.
• Follow up with customers about service status via preferred channel.
• Explain recommended maintenance or repairs to keep vehicles safe.
• Communicate with technicians and parts staff to ensure smooth service.
• Become knowledgeable about products to answer questions.
• Meet or exceed targeted sales goals.
• Follow up after service to confirm customer satisfaction.

Skills

Customer service

Communication

Attention to detail

Sales oriented

Education

High School Diploma

Job description

As a Service Advisor with the Preston Automotive Group, you’ll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician’s recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane.

What To Expect In This Role

• Review your appointments – some may be set by a BDC representative or dealership website.
• Greet and focus on customers when they arrive.
• Perform a vehicle walk-around and inspect every vehicle.
• Provide an estimate of the length of time the service visit will take.
• Follow up with customers on the status of their vehicle via their preferred communication platform.
• Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.
• Communicate frequently with technicians and parts associates.
• Become an expert on product knowledge to assist with customer questions.
• Meet or exceed targeted sales goals.
• Follow up with customers post visit to ensure we met their expectations.

Requirements

• Ability to provide an exceptional customer experience
• Drive to achieve personal goals
• Attention to detail
• Communication and organizational skills
• Constant follow up before and after the service visit
• Valid driver’s license and an acceptable, safe driving record
• High school diploma or equivalent