Automotive Service Advisor - Customer Experience Pro

Prestonchevy; Virginia (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

Preston Automotive Group is seeking a Service Advisor to join our service department. You’ll be the go-between for technicians and customers, explaining recommendations and suggesting maintenance to keep vehicles safe and reliable.

With a minimum of 3+ years’ experience, you will greet customers, perform a vehicle walk‑around, provide estimates, and follow up to ensure we meet expectations while achieving service sales goals.

Qualifications

• Must provide an exceptional customer experience.
• Excellent communication and organizational skills.
• Ability to follow directions and meet sales goals.

Responsibilities

• Greet customers and focus on their needs.
• Explain technician recommendations and estimated repair times.
• Coordinate between technicians and customers.
• Follow up on service status with customers.
• Meet or exceed targeted sales goals.
• Maintain accurate records and document customer interactions.

Skills

Customer service

Communication

Attention to detail

Relationship building

Education

High school diploma or equivalent

Job description

Preston Automotive Group is seeking a Service Advisor to join our service department. You’ll be the go-between for technicians and customers, explaining recommendations and suggesting maintenance to keep vehicles safe and reliable.

With a minimum of 3+ years’ experience, you will greet customers, perform a vehicle walk‑around, provide estimates, and follow up to ensure we meet expectations while achieving service sales goals.