Automotive Service Advisor: Customer Care & Tech Liaison

Chevrolet Silverado LTD; Aberdeen (MD); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Preston Automotive Group is seeking a Service Advisor to join our service department. You’ll be the liaison between technicians and customers, explaining recommendations and scheduling maintenance to keep vehicles safe.

In this role you’ll greet customers, perform a vehicle walk-around, estimate service duration, and keep customers informed of status. A high school diploma and a clean driving record are required, with a drive to hit personal goals.

Qualifications

• Provide exceptional customer experience.
• Explain technician recommendations clearly.
• Follow up before and after service visits.

Responsibilities

• Review appointments and greet customers on arrival.
• Walk around vehicles and inspect for issues.
• Provide estimates of service duration.
• Explain recommended maintenance or repairs to keep vehicles safe.
• Communicate with technicians and parts staff.
• Meet or exceed targeted sales goals.
• Follow up with customers post-visit to ensure satisfaction.

Skills

Customer service

Communication

Attention to detail

Follow-up

Education

High school diploma or equivalent

Job description

Description

As a Service Advisor with the Preston Automotive Group, you’ll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician’s recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane.

What to expect in this role:

• Review your appointments – some may be set by a BDC representative or dealership website.
• Greet and focus on customers when they arrive.
• Perform a vehicle walk-around and inspect every vehicle.
• Provide an estimate of the length of time the service visit will take.
• Follow up with customers on the status of their vehicle via their preferred communication platform.
• Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.
• Communicate frequently with technicians and parts associates.
• Become an expert on product knowledge to assist with customer questions.
• Meet or exceed targeted sales goals.
• Follow up with customers post visit to ensure we met their expectations.

Requirements

What are the requirements for this job?

• Ability to provide an exceptional customer experience
• Drive to achieve personal goals
• Attention to detail
• Communication and organizational skills
• Constant follow up before and after the service visit
• Valid driver’s license and an acceptable, safe driving record
• High school diploma or equivalent