Automotive Service Center Leader

AAA Club Alliance; Newport (KY); On-site; USD 69,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plan

Paid parental leave

401k with company match up to 7%

2+ weeks PTO within first year

Paid company holidays

Volunteer opportunities + 1 volunteer:

AAA Membership

Learning reimbursement up to $5,250

Job summary

AAA Club Alliance in Newport, KY invites a seasoned Automotive Repair Manager to lead our Car Care Center operations. You will oversee staffing, scheduling, inventory, pricing strategies, and customer service to drive sales and profitability while delivering an outstanding service experience.

You'll build high-performing teams, manage budgets, monitor KPIs, and partner with regional leaders to implement best practices. A valid driver's license and ASE certification strongly preferred.

Qualifications

• Associate degree or equivalent required.
• Minimum of 6 years of automotive industry experience.
• 3 years of leadership or supervisory experience preferred.
• ASE Master Technician Certification strongly preferred.
• Demonstrated success leading teams and driving performance.
• Strong understanding of automotive service operations and customer service.

Responsibilities

• Lead all Car Care Center operations including staffing, scheduling, inventory management, purchasing, workflow, customer service, and financial performance.
• Drive sales attainment, revenue growth, and profitability through pricing strategies and promotions.
• Recruit, hire, develop, coach, and evaluate associates while fostering accountability and teamwork.
• Identify and coordinate training to maintain a skilled, customer-focused workforce.
• Monitor customer interactions and service quality to ensure exceptional experiences and resolve escalations.
• Review repair estimates with customers to ensure transparency and trust.
• Develop and manage facility budgets and monitor expenses to meet revenue goals.
• Analyze KPI data to identify opportunities for improvement.
• Lead the team in productivity, quality, and customer satisfaction while complying with standards.
• Build relationships with local businesses and vendors to generate new business.
• Serve as Health & Safety Officer ensuring OSHA/EPA compliance.
• Collaborate with regional leadership to implement best practices.
• Provide technical guidance to associates.
• Other duties as assigned.

Skills

Leadership

Auto industry exp

Budgeting

Customer service

Communication

MS Office

Education

Associate degree or equivalent

Tools

Automotive management software

MS Office Suite

Job description

AAA Club Alliance in Newport, KY invites a seasoned Automotive Repair Manager to lead our Car Care Center operations. You will oversee staffing, scheduling, inventory, pricing strategies, and customer service to drive sales and profitability while delivering an outstanding service experience.

You'll build high-performing teams, manage budgets, monitor KPIs, and partner with regional leaders to implement best practices. A valid driver's license and ASE certification strongly preferred.