Automotive Repair Manager

AAA Club Alliance; Newport (KY); On-site; USD 69,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid time off

Paid holidays

AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance is seeking an Automotive Repair Manager in Newport, KY to lead Car Care Center operations, staffing, scheduling, and budgeting. You will manage workflow, ensure top service quality, and drive growth through pricing, promotions, and customer retention.

You will recruit and develop a high-performing team, oversee safety compliance, and partner with regional leadership to implement best practices. This full-time role requires strong automotive knowledge and leadership capabilities.

Qualifications

• Associate degree or equivalent required.
• Minimum 6 years automotive industry experience.
• 3 years leadership/supervisory experience preferred.
• ASE Master Technician Certification strongly preferred.

Responsibilities

• Lead all Car Care Center operations including staffing, scheduling, inventory, purchasing, workflow, customer service, and financial performance.
• Drive sales, revenue growth, and profitability through pricing, promotions, and exceptional service.
• Recruit, hire, coach, and evaluate associates fostering accountability and teamwork.
• Coordinate training to maintain a highly skilled, customer-focused workforce.
• Monitor service quality and resolve escalated issues to ensure exceptional customer experiences.
• Review estimates with customers, ensuring transparency and trust.
• Develop and manage facility budgets and monitor expenses to hit revenue targets.
• Analyze KPI data to identify improvements and drive business results.
• Lead the team toward productivity, quality, and customer satisfaction goals.
• Build relationships with local businesses and vendors to expand opportunities.
• Serve as Health & Safety Officer and ensure OSHA/EPA compliance.
• Collaborate with regional leadership on best practices and process improvements.
• Provide technical guidance and support as needed.
• Other duties as assigned.

Skills

Leadership

Operations management

Sales strategy

Budgeting

Customer service

Staff development

MS Office

Automotive expertise

Education

Associate degree or equivalent

Tools

Automotive management software

MS Office Suite

Job description

Drive Your Career Forward with AAA Club Alliance! Are you a natural leader with a knack for maximizing performance and driving results? This is your chance to take the wheel and accelerate your career with AAA Club Alliance. As an Automotive Repair Manager, you'll lead all aspects of facility operations, driving sales growth, profitability, customer satisfaction, and team performance. Leveraging your leadership abilities, business acumen, and automotive expertise, you'll develop high-performing teams, deliver exceptional service experiences, and create a culture of accountability and excellence. This is an opportunity to lead a state-of-the-art automotive facility while making a direct impact on business results and long-term growth.

Location: 63 Carothers Rd, Newport, KY 41071

What We Offer

• The base compensation for this position is $69,370 - $91,871/yr. Actual pay will be based on factors such as applicant experience and geographic location. This position is eligible to earn monthly incentive pay based upon store sales and overall performance.
• Schedule: Full-time, 5 days per week. Team members are required to work Saturdays as part of their regular schedule. The workweek includes one scheduled day off during the week and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off.
• Career advancement opportunities within AAA’s growing Car Care network.

Your Impact as an Automotive Repair Manager

• Lead all aspects of Car Care Center operations, including staffing, scheduling, inventory management, purchasing, workflow, customer service, and financial performance.
• Drive sales attainment, revenue growth, and profitability through effective pricing strategies, promotional initiatives, operational excellence, and customer retention efforts.
• Recruit, hire, develop, coach, and evaluate associates while fostering a culture of accountability, teamwork, and continuous improvement.
• Identify and coordinate technical, leadership, and sales training opportunities to maintain a highly skilled and customer-focused workforce.
• Monitor customer interactions and service quality to ensure exceptional customer experiences while effectively resolving escalated concerns and complaints.
• Review repair recommendations, service needs, and estimates with customers as needed, ensuring transparency and trust throughout the repair process.
• Develop and manage facility budgets, monitor expenses, and drive performance to achieve annual revenue and net income goals.
• Analyze operational, financial, and KPI data to identify opportunities for improvement and ensure business objectives are achieved.
• Lead the team in achieving productivity, quality, and customer satisfaction goals while maintaining compliance with company standards and performance expectations.
• Build and maintain relationships with local businesses, vendors, and community organizations to generate new business opportunities and strengthen AAA's presence in the market.
• Serve as the facility's Health & Safety Officer, ensuring compliance with OSHA, EPA, environmental, and local regulatory requirements.
• Collaborate with regional leadership and corporate partners to implement best practices, process improvements, and operational initiatives.
• Provide technical guidance and support to associates as needed.
• Other duties as assigned.

What You'll Bring

• Associate degree or equivalent required. A combination of education and relevant experience may be considered in lieu of a degree.
• Minimum of 6 years of experience within the automotive industry required.
• 3 years of prior leadership, management, or supervisory experience preferred.
• ASE Master Technician Certification strongly preferred.
• Demonstrated success leading teams, driving business performance, and achieving operational goals.
• Strong understanding of automotive service operations, workflow management, and customer service best practices.
• Ability to analyze financial reports, budgets, and key performance indicators to drive business decisions.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and automotive management software applications.
• Ability to work independently while effectively partnering with cross-functional teams and support departments.
• Valid driver's license with a minimum of 5 years of driving experience and an acceptable driving record.
• Ability to operate automatic and manual transmission passenger vehicles and light-to-medium duty trucks.
• Authorized to work in the United States.
• Ability to successfully complete all pre-employment screenings, including background and drug screening.

Benefits

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].

Job Category

Car Care. Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates.

Location

Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here.