Automotive Repair Manager — Lead Growth & Service (Remote)

AAA Club Alliance; Newport (KY); Presencial; USD 69.000 - 92.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, Dental, Vision

401k with company match

Paid time off

Paid holidays

AAA Membership

Learning reimbursement

Resumo da vaga

AAA Club Alliance is seeking an Automotive Repair Manager in Newport, KY to lead Car Care Center operations, staffing, scheduling, and budgeting. You will manage workflow, ensure top service quality, and drive growth through pricing, promotions, and customer retention.

You will recruit and develop a high-performing team, oversee safety compliance, and partner with regional leadership to implement best practices. This full-time role requires strong automotive knowledge and leadership capabilities.

Qualificações

• Associate degree or equivalent required.
• Minimum 6 years automotive industry experience.
• 3 years leadership/supervisory experience preferred.
• ASE Master Technician Certification strongly preferred.

Responsabilidades

• Lead all Car Care Center operations including staffing, scheduling, inventory, purchasing, workflow, customer service, and financial performance.
• Drive sales, revenue growth, and profitability through pricing, promotions, and exceptional service.
• Recruit, hire, coach, and evaluate associates fostering accountability and teamwork.
• Coordinate training to maintain a highly skilled, customer-focused workforce.
• Monitor service quality and resolve escalated issues to ensure exceptional customer experiences.
• Review estimates with customers, ensuring transparency and trust.
• Develop and manage facility budgets and monitor expenses to hit revenue targets.
• Analyze KPI data to identify improvements and drive business results.
• Lead the team toward productivity, quality, and customer satisfaction goals.
• Build relationships with local businesses and vendors to expand opportunities.
• Serve as Health & Safety Officer and ensure OSHA/EPA compliance.
• Collaborate with regional leadership on best practices and process improvements.
• Provide technical guidance and support as needed.
• Other duties as assigned.

Conhecimentos

Leadership

Operations management

Sales strategy

Budgeting

Customer service

Staff development

MS Office

Automotive expertise

Formação

Associate degree or equivalent

Ferramentas

Automotive management software

MS Office Suite

Descrição da vaga

AAA Club Alliance is seeking an Automotive Repair Manager in Newport, KY to lead Car Care Center operations, staffing, scheduling, and budgeting. You will manage workflow, ensure top service quality, and drive growth through pricing, promotions, and customer retention.

You will recruit and develop a high-performing team, oversee safety compliance, and partner with regional leadership to implement best practices. This full-time role requires strong automotive knowledge and leadership capabilities.