Automotive Repair Manager: Lead Tech Team & Service Excellence

AAA Club Alliance; Fairfax (VA); Presencial; USD 59 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/Dental/Vision insurance

Paid parental leave

401k match 7%

PTO 2+ weeks

Paid holidays

Volunteer day + opportunities

AAA Membership

Resumo da oferta

AAA Club Alliance in Fairfax, VA invites an Automotive Repair Assistant Manager to lead our Car Care Center’s daily operations. You’ll mentor technicians, supervise service staff, manage scheduling, and ensure repairs meet standards.

Strong leadership and communication are essential to sustain top-quality customer experiences. Qualified candidates bring 4+ years in automotive repair, high school diploma (ASE preferred), and a track record of teamwork and organizational excellence.

Qualificações

• High school diploma or equivalent is required or a combination of education and experience.
• Minimum of 4 years of automotive repair experience.
• ASE certification preferred.
• Leadership experience with coaching and motivating teams.
• Strong organizational, analytical and problem-solving skills.
• Excellent verbal and written communication with a customer focus.
• Proficiency with shop management software and diagnostic tools.
• Valid driver's license and US work authorization.
• Able to pass pre-employment screenings.

Responsabilidades

• Lead daily operations of the Car Care Center Service Department, ensuring efficiency and customer service excellence.
• Supervise and mentor repair technicians, service advisors, and sales associates.
• Participate in hiring, onboarding, training, coaching and performance management.
• Ensure repairs and maintenance meet manufacturer specs and industry standards.
• Communicate repair recommendations, timelines, and expectations with customers.
• Collaborate with service advisors and sales staff to secure approvals and deliver great service.
• Organize work to maximize shop throughput and parts procurement.
• Support store sales growth and profitability through operational excellence.
• Handle opening/closing duties, scheduling, estimates and work orders.
• Oversee store operations in the manager's absence.
• Ensure compliance with AAA Car Care policies and safety regulations.
• Maintain a safe, clean work environment and proper tool maintenance.
• Complete required documentation and administrative tasks.

Conhecimentos

Leadership

Mentoring

Communication

Organizational skills

Formação académica

High school diploma or equivalent

ASE Certification preferred

Ferramentas

Shop management software

Diagnostics technology

PC-based applications

Descrição da oferta de emprego

AAA Club Alliance in Fairfax, VA invites an Automotive Repair Assistant Manager to lead our Car Care Center’s daily operations. You’ll mentor technicians, supervise service staff, manage scheduling, and ensure repairs meet standards.

Strong leadership and communication are essential to sustain top-quality customer experiences. Qualified candidates bring 4+ years in automotive repair, high school diploma (ASE preferred), and a track record of teamwork and organizational excellence.