Automotive BDC Service Specialist - Full-time - Mentor

Classic Auto Group; Mentor (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) with employer contribution

Employee Assistance Program

Employee discounts on service & parts

Paid Time Off

Factory-sponsored vehicle purchasing

Job summary

Classic Toyota in Mentor is looking for Service BDC Support Specialists to enhance customer experience in a fast-paced environment. You will manage inbound calls, schedule appointments, and follow up with customers to ensure satisfaction.

This role requires strong organizational skills and a friendly demeanor. We offer competitive pay, weekly direct deposits, and a substantial benefits package, including 401(k) contributions after two months and up to 3 weeks of Paid Time Off annually.

Qualifications

• Friendly, motivated individuals with strong customer-service skills.
• Clear and professional communicators.
• Ability to multitask in a busy environment.
• Positive attitude and willingness to learn.

Responsibilities

• Handle inbound service calls, emails, and online appointment requests.
• Make outbound follow-up calls for maintenance reminders and declined services.
• Schedule service appointments and coordinate with advisors.
• Maintain accurate customer and vehicle information.
• Deliver excellent communication to support customer satisfaction.

Skills

Customer service skills

Organizational skills

Communication

Multitasking

Tools

Computer navigation

Job description

Jumpstart Your Career as a Service BDC Support Specialist at Classic Toyota!

Are you organized, customer-focused, and ready to grow your career in the automotive industry? Classic Toyota in Mentor, part of the award-winning Classic Auto Group, is seeking Service BDC Support Specialists to join our fast-paced, customer-first service department.

This is the perfect opportunity for someone who enjoys speaking with customers, coordinating service appointments, supporting the service team, and helping ensure a smooth, efficient service experience.

Hours:

Monday through Friday 9AM-6PM; with possible Saturdays

Why Join Classic Toyota?

We offer more than a job we offer a pathway to a long-term professional career in a highly reputable, team-oriented dealership.

Weekly pay via direct deposit

Competitive pay plan with growth opportunities

Employee Assistance Program (EAP)

401(k) with employer contribution after just 2 months

Up to 3 weeks of Paid Time Off annually (2 weeks in your first year!)

Factory-sponsored vehicle purchasing programs

Employee discounts on service & parts

A strong culture of promotion from within

What Youll Do as Service BDC Support

As a Service BDC Support Specialist, you will:

Handle inbound service calls, emails, and online appointment requests

Make outbound follow-up calls for maintenance reminders, declined services, and upcoming appointments

Schedule service appointments and coordinate with advisors

Maintain accurate customer and vehicle information

Deliver excellent communication to support customer satisfaction

Assist the service department by driving consistent customer engagement and organization

Who Were Looking For

Friendly, motivated individuals with strong customer-service skills

Clear and professional communicators

Ability to multitask in a busy environment

Strong organizational and computer/navigation skills

Positive attitude and willingness to learn

Valid drivers license preferred

About Classic Auto Group

Founded in 1979 in Mentor, Ohio, Classic Auto Group has expanded from a single dealership into one of the nations top-ranked automotive groups, representing 19 brands across 17 locations.