Auto Service BDC Specialist — Customer Care & Scheduling

Cloninger Automotive; Salisbury (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay + Bonus Structure

Full Benefits Package

401(k) with Company Match

Monthly Employee Recognition Luncheons

Positive, Team-Oriented Work Environm

Growth & Advancement Opportunities

Job summary

Cloninger Automotive Group is hiring a Service BDC Representative in Salisbury, NC to support Ford, Toyota, and Honda locations. You will handle service-related calls, schedule appointments, and ensure excellent customer interactions in a fast-paced, team-driven environment.

The role offers competitive pay with bonus structure, full benefits, 401(k) with company match, and opportunities for growth within a family-oriented culture.

Qualifications

• Dealership experience preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team-player mindset.
• Computer and phone proficiency required.

Responsibilities

• Handle inbound and outbound customer calls
• Schedule service appointments efficiently
• Provide exceptional customer service experiences
• Follow up with customers regarding service needs
• Work closely with service advisors and management teams
• Maintain accurate customer communication records

Skills

Communication

Customer service

Multitasking

Teamwork

Computer skills

Phone proficiency

Job description

Cloninger Automotive Group is hiring a Service BDC Representative in Salisbury, NC to support Ford, Toyota, and Honda locations. You will handle service-related calls, schedule appointments, and ensure excellent customer interactions in a fast-paced, team-driven environment.

The role offers competitive pay with bonus structure, full benefits, 401(k) with company match, and opportunities for growth within a family-oriented culture.