BDC Specialist: Auto Service Concierge (Flexible Schedule)

Baxter Auto; Colorado Springs (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Flexible work schedule

Comprehensive benefits

Training & development

Employee discounts

Educational reimbursement

Paid holidays

Job summary

Toyota of Colorado Springs is hiring a Business Development Center Specialist to handle inbound and outbound calls, schedule service appointments, and manage customer interactions with a focus on prompt, courteous communication. The role emphasizes data logging in the CRM, collaboration with service teams, and post-service follow-up to build loyalty.

The position offers a competitive hourly wage, a stable full-time schedule, and a strong benefits package designed to support career growth and

Qualifications

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
• Customer service experience preferred

Responsibilities

• Handling inbound and outbound calls: The BDC Specialist communicates with customers to schedule service appointments, follow up on service inquiries, and provide updates on vehicle repairs.
• Customer engagement: The specialist ensures that every customer interaction reflects a professional and courteous company image. They aim to resolve inquiries promptly and efficiently, while maintaining a positive and helpful attitude.
• Appointment scheduling: The BDC Specialist works to maximize shop efficiency by filling open slots in the service schedule and confirming appointments.
• Data management: They log all communications and transactions into the CRM system, generate reports, and monitor trends to identify potential areas for service improvement or training opportunities.
• Service campaign management: They may support promotional campaigns, contacting customers about special offers or recalls, and ensuring timely customer follow-up.
• Collaboration: The specialist often acts as a liaison between the customer and the service department, ensuring smooth communication between the customer, service advisors, and technicians.
• Follow-up: A key duty involves following up with customers post-service to gather feedback, answer additional questions, and build loyalty.

Job description

Toyota of Colorado Springs is hiring a Business Development Center Specialist to handle inbound and outbound calls, schedule service appointments, and manage customer interactions with a focus on prompt, courteous communication. The role emphasizes data logging in the CRM, collaboration with service teams, and post-service follow-up to build loyalty.

The position offers a competitive hourly wage, a stable full-time schedule, and a strong benefits package designed to support career growth and