BDC Sales - Ford Braintree

Herb Chambers Honda of Burlington; Braintree (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

Stock awards

401k with company match

Employee discounts

Job summary

Asbury Automotive Group is seeking a energetic BDC Sales Agent at Herb Chambers Honda of Burlington. You will handle inbound/outbound calls, schedule appointments with sales team, greet customers, and gather details to facilitate car sales.

We offer hourly pay of $19-$20 plus commissions and bonuses, weekly pay, paid holidays, training, and a strong support culture.

Qualifications

• Must be able and willing to receive a high amount of inbound calls
• Partner with the sales department to schedule vehicle sales appointments
• Greet customers and identify automotive sales needs
• Experience in retail, sales or call centers is a plus

Responsibilities

• Manage large amounts of inbound/outbound calls and emails in a timely manner
• Greet customers and schedule vehicle sales appointments
• Use scripts to collect customer information and document in the system
• Maintain meticulous records in the CRM
• High volume calls (50+ per day)
• Adhere to dealership scripts and processes

Job description

About Asbury

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming theMost Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as o ne of the best places to work by both Newsweek and US News & World report.

Compensation: $19-$20 hourly + multiple commission and bonus opportunities

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years and experience within the industry, education, etc.

Company Benefits

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Sales Agent who will help us redefine the car‑buying experience.

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on sales appointment availability, partner with the sales advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the sales department to schedule vehicle sales appointments
• Greet customers
• Contact and communicate with customers to identify automotive sales needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Must be atleast eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.