Automotive Service BDC Admin — Customer Scheduler

Lithia & Driveway; Roseburg (OR); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Job summary

Lithia Ford of Roseburg is seeking a Service BDC Admin to support the service department by scheduling appointments, communicating with customers, and handling behind-the-scenes administrative tasks.

The role emphasizes organization, customer focus, and the ability to work in a fast-paced automotive environment. Compensation starts at $19/hour with weekday hours and a stable schedule.

Qualifications

• 2+ years of previous customer service, administrative or automotive experience required.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong computer skills and the ability to learn new systems.
• Ability to confidently communicate with customers by phone, email, and text.
• Reliable attendance and a strong work ethic.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes to ensure the customer’s perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve issues, and escalate major concerns as needed.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold/unsold traffic, referrals, and other leads.

Skills

Customer service

Administrative experience

Communication skills

Computer skills

Organizational skills

Job description

Lithia Ford of Roseburg is seeking a Service BDC Admin to support the service department by scheduling appointments, communicating with customers, and handling behind-the-scenes administrative tasks.

The role emphasizes organization, customer focus, and the ability to work in a fast-paced automotive environment. Compensation starts at $19/hour with weekday hours and a stable schedule.