BDC Administrator

Lithia Ford of Roseburg; Roseburg (OR); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

Job summary

Lithia Ford of Roseburg is seeking a Service BDC Admin to join our service team. You will schedule service appointments, communicate with customers, and support the department behind the scenes to ensure a smooth customer experience.

The ideal candidate is organised, customer-focused and able to work in a fast-paced environment. 2+ years in customer service or administrative work are preferred, with strong computer skills and reliable attendance.

Qualifications

• 2+ years of previous customer service, administrative or automotive experience required.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong computer skills and the ability to learn new systems.
• Ability to confidently communicate with customers by phone, email, and text.
• Reliable attendance and a strong work ethic.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.

Skills

Customer service

Administrative experience

Communication

Organizational skills

Attention to detail

Computer skills

Job description

Dealership:L0061 Lithia Ford of RoseburgLithia Ford of RoseburgHiring: Business Development Center AdminPay: Starting at $19.00 per hour and up depending on experience.Schedule: Monday - Friday, 7:30am - 5:00pm.Why Join Our Team?Join our team at Lithia Ford of Roseburg and become an important part of our service team by helping create a positive experience for our customers from their very first interaction. As a Service BDC Admin, you'll play a key role in scheduling service appointments, communicating with customers, and supporting the service department behind the scenes. If you're organized, customer-focused, and enjoy working in a fast-paced environment, this is a great opportunity to build a rewarding career with a growing automotive team.What You'll DoLead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.Gather accurate customer information to create a database for continual follow-up and retentionBuild and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.Utilize computer skills within our internet department to increase appointments, sales, and customer retention.Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.What You'll Bring2+ years of previous customer service, administrative or automotive experience requiredExcellent organization and attention to detailAbility to multitask and prioritize in a fast-paced environmentStrong computer skills and the ability to learn new systemsAbility to confidently communicate with customers by phone, email, and textReliable attendance and a strong work ethicAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.