Service BDC Admin: Customer Experience & Scheduling

Lithia Ford of Roseburg; Roseburg (OR); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

Job summary

Lithia Ford of Roseburg is seeking a Service BDC Admin to join our service team. You will schedule service appointments, communicate with customers, and support the department behind the scenes to ensure a smooth customer experience.

The ideal candidate is organised, customer-focused and able to work in a fast-paced environment. 2+ years in customer service or administrative work are preferred, with strong computer skills and reliable attendance.

Qualifications

• 2+ years of previous customer service, administrative or automotive experience required.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong computer skills and the ability to learn new systems.
• Ability to confidently communicate with customers by phone, email, and text.
• Reliable attendance and a strong work ethic.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.

Skills

Customer service

Administrative experience

Communication

Organizational skills

Attention to detail

Computer skills

Job description

Lithia Ford of Roseburg is seeking a Service BDC Admin to join our service team. You will schedule service appointments, communicate with customers, and support the department behind the scenes to ensure a smooth customer experience.

The ideal candidate is organised, customer-focused and able to work in a fast-paced environment. 2+ years in customer service or administrative work are preferred, with strong computer skills and reliable attendance.