Automotive Service Appointment Coordinator

Haley-Automotive-Group; Midlothian (VA); On-site; USD 25,000 - 28,000; Full time

Job summary

Haley-Automotive-Group in Midlothian, VA seeks a customer-focused professional with strong administrative and communication skills to handle calls, assist customers, and coordinate with various dealership departments. Flexible scheduling includes evenings and weekends.

The ideal candidate will have post-secondary education or training and some experience in an administrative or customer service role, with a working knowledge of automotive sales and service.

Qualifications

• Some post-secondary education or training is preferred.
• Experience in a similar role (administrative, clerical, call center, customer service) helps.
• Working knowledge of automotive sales/service is beneficial.

Responsibilities

• Know basic product lines, labor rates, menu item prices, models, options, warranties, and maintenance.
• Demonstrate empathy and sensitivity toward customers.
• Address customer hesitations with patience and clarity.
• Project a positive image when placing or receiving calls.
• Collaborate with dealership departments to coordinate daily activities.
• Maintain a flexible schedule, including evenings and weekends.

Skills

Customer service

Administrative skills

Communication skills

Phone skills

Computer skills

Education

Post-secondary education or training

Tools

CRM software

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2 days ago Requisition ID: 2753

Salary Range: $18.00 To $20.00 Hourly

POSITION SUMMARY:

• Basic knowledge of company products (labor rates, menu item prices, models, series, options,warranties, vehicle maintenance, standard equipment, specifications).
• Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations.
• Is capable of addressing customer hesitation and resistance with patience and empathy.
• Capable of project a positive image every time you place or receive a telephone call.
• Works with all departments in the dealership, charts and monitors daily activities.
• Ability to work a flexible schedule, including weekends and evenings.

CUSTOMER SERVICE ORIENTATION:

• Believes that the customer is the most important thing.
• Devotes maximum attention and effort to providing the highest levels of customer service.
• Feels a personal sense of achievement when customers are delighted.
• Understands and anticipates customer needs and works tirelessly to meet them.
• Willing to go above and beyond the call of duty to help customers and resolve their problems.
• Thrives on ensuring that the customer experience is the best it can be.
• Sees customer complaints firstly as opportunities to create customer satisfaction.
• Driven to make sure every customer feels valued.

The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.