Automotive Service Advisor — White-Glove Customer Care

US Lawns

Winter Haven (FL)

On-site

USD 36,000 - 60,000

Full time

9 days ago

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Benefits offered by this job

401(K)

Bonus Opportunity

Health Insurance

Holidays

Life Insurance

Personal Days

Vacation

Job summary

Jarrett Gordon Ford Lincoln in Winter Haven, FL is seeking an Automotive Service Advisor to be the primary contact for customers, listen to problems, and arrange service levels with technicians. You will set expectations and ensure clear communication throughout the repair process.

Responsibilities include greeting customers, coordinating diagnostics, recommending cost-effective repairs, and maintaining thorough documentation.

Qualifications

High school diploma or GED required.
Basic knowledge of automotive mechanicals.
Verifiable customer service performance record and/or training required.
An impressive work ethic.
Neat, clean, and professional appearance.
Unrestricted driver's license and clean driving record.
Open availability Monday - Friday with rotating Saturdays.
Open Availability between 7:00am and 6:00pm (Typical shift between 7:00am and 5:00pm or between 8:00am and 6:00pm)
5 Day work week

Responsibilities

Meets/greets customers in person or on phone
Arranges prompt and accurate diagnosis of reported problem
Makes best-value repair recommendations based upon nature of the problem
Manages delivery of required repair action by successfully setting and managing customer expectations
Maintains documentation, including PO, invoices, work orders, reports, etc.
Enforces organizational safety standards
Perform Daily Follow Up with customers
Promotes a “white-glove” environment to showcase the repair facility
Takes ownership and accepts accountability for delivering outstanding service levels